Some headlines about our beliefs on the privacy of personal data may set a helpful context.
We are a small family business. We are also customers and individual consumers, like you.
We know how we want our own personal information to be collected, held and treated, with clear limits set in our interests, not those of the great corporates, and with care.
We also want better and more thoughtful controls over how much of our own personal data is harvested and how it can be used.
It has clearly been far too easy for far too long for too much personal data to circulate in the ether without anyone’s really thinking about controls and without anyone’s really knowing how the data will be used, or by whom.
Our starting point, before we even talk about controls over the data we do hold, is, therefore, to collect and hold as little personal data as possible on our customers and contacts.
That is only what we would want for ourselves personally in our dealings with others, where we are all forced by time and ease to do so much on line these days and we all find access to information on websites easy and so very convenient.
The Dysart Petersham is committed to protecting any personal data in our hands.
If you use the links on the website to contact us by email, or by booking a table direct, then you can be assured that the personal data you provide will only be used in accordance with this privacy statement.
So we start by looking at our website and cookies/Google Analytics, remembering that our cardinal, guiding principle is reduction in the data on customers we hold.
Websites use these as a matter of routine, yet our brief to our website designers is to use as few cookies as necessary to make our website easy to use for our customers and those interested in what we do and to ensure that cookies that identify individuals are not used.
We do not collect any personal information unless readers provide it themselves by getting in touch with us by one of the means set out above. The website for good operating and security reasons analyses the IP addresses accessing the website and keeps that analysis. IP addresses do not allow real persons to be identified.
The same approach applies to Google Analytics: to use only those that are important to us and our website designers for the purpose of enabling us to understand how our website is used and how it can be improved in light of that. We only do that for security and to help us improve your experience of our website.
The analysis is collective and anonymous – the results we have are collective and tell us about such things as:
–which pages are most visited, frequency, dwell time, route taken to and through the site – which helps us improve the design to respond to how people want to use it and no more.
The website does not of itself identify you personally and therefore provides us with no personal data on you. The only way in which we will obtain personal data from the website will be if you get in touch with us through it.
Later in this policy we set out the cookies we use.
LINKS TO OTHER WEBSITES
Our website will from time to time contain some links, only a few, to other websites that may be of interest. Again our approach is to limit these.
Once you have used these links to leave our site we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
WHAT WE DO WITH THE INFORMATION WE GATHER THROUGH THE WEBSITE, OR WHICH YOU GIVE TO US
It is very important to us to have feedback from our customers about our service to help us always to improve on what we do.
 information from the website:
– enables us to analyse its security
– and to review regularly its design with the objective of keeping it easy and attractive to use and relevant to areas of interest from customers and prospective customers alike
 information generally may be used:
– for internal record keeping
– for our thinking on how to improve our service to customers
– for any emails/newsletters we send periodically about our activities here at The Dysart Petersham which we think you may find interesting, using the email address which you have provided
– on occasion we may wish to contact you by phone, or email to seek views on particular aspects of our service.
We keep our security under constant review:
– we are updating our encryption and moving all computer based activities to the Cloud, with encrypted back up
– we have ongoing IT specialist advice.
We are committed to ensuring that your information in our hands is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we receive.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- if ever you are asked to fill in a form, when visiting us, by newsletter/email, or on the website you may do so secure in our confirmation that we will never use it for direct marketing, nor will we pass the information to third parties
- if you have previously expressed the wish we use your personal data to send to your emails/newsletters you may change your mind at any time by writing to us, or emailing us at
Where you have asked us to send a newsletter to you it will always make provision for you easily to unsubscribe, in which case your details will be removed from our email database.
We will not provide in any way your personal information to third parties unless we have your permission, such information is provided by normal operating process such as credit card payments, or need by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998, by writing to:
The Dysart Petersham,
135, Petersham Road, Petersham,
Richmond upon Thames,
Surrey TW10 7AA
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
The Dysart Petersham may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 2018.
Recording customer details: how we use your information
To support NHS Test and Trace in England, we are legally obliged, for the purpose of contact tracing, to collect and keep a limited record of staff, customers and visitors who come onto our premises and to co-operate with the NHS Test and Trace service, to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.
By maintaining these records and sharing them with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a customer/visitor of The Dysart Petersham you will, therefore, be asked to provide some basic information and contact details. The following information will be collected:
- the names of all customers or visitors, or if it is a group of people, the name of one member of the group
- a contact phone number for each customer or visitor, or for the lead member of a group of people
- date of visit and arrival and departure times.
We, as the data controller for the collection of your personal data, will be responsible for compliance with data protection legislation for the period we hold the information. If that information is requested by the NHS Test and Trace service, the service would at that point become responsible for compliance with data protection legislation for that period.
The NHS Test and Trace service as part of safeguarding your personal data, has in place security measures to protect your personal information received from us, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of our team during your visit, her, or his name will be recorded alongside your information.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular period (for example, this may be all customers who visited on a particular day, or within a particular time.
Our normal arrangements are, in any event, to take bookings, so the required information will likely be with the booking. We will also ask you, to scan the NHS QR code if you have downloaded it.
Under Government guidance, the information we collect may include information which we would not ordinarily collect from you and which we, therefore, collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
Where Government guidance also duplicates information that we would usually collect and hold as part of our ordinary dealings with you, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.
Your information will always be stored and used in compliance with the relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject.
The Dysart Petersham does not transfer personal data outside the UK, the EU or to anywhere else.
By law, you have a number of rights in respect of your personal data, such as the rights to:
- be informed
- access information held about you
- require rectification of any inaccurate data that we may hold about you
- request that we erase personal data about you that we hold
- request that we restrict processing of personal data about you that we hold in certain circumstances
- object to processing of personal data about you on grounds relating to your particular situation
If you are unhappy or wish to complain about how your information is used, you should contact the Managing Director, Barny Taylor in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
Barny Taylor is the data protection officer of The Dysart Petersham and can be contacted by email to email@example.com.
LET’S CLOSE THIS POLICY STATEMENT BY SAYING WE ALWAYS WISH TO BE IN TOUCH WITH OUR CUSTOMERS. WE EXIST FOR OUR CUSTOMERS.
The procedures and our approach are, of course, about due compliance, but they have with us a firm foundation of belief.
In many ways this is an integral part of the passion we have in all we do:
– above all, to give simple, uncomplicated pleasure to our customers in the best way we can
– to try to improve constantly and
– to communicate something of the pleasure, excitement and inspiration we all draw ourselves from our customers, our surroundings, from working with beautiful ingredients and from all we do, whether with fine food, fine wines, or music.
The Dysart Petersham
Note on cookies and Google Analytics
WHAT IS A COOKIE?
HOW DO WE USE GOOGLE ANALYTICS?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise an user’s device.
You can find more information about cookies at:
Cookies do lots of different jobs, like letting us all navigate between pages efficiently, remembering our preferences, and generally improving user experience. The cookies used on our website have been categorised in accordance with the categories found in the ICC UK Cookie guide.
CATEGORY 1: STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable you to move around the website and use its link features, which in our case are kept to a minimum, for example, for booking a table.
CATEGORY 2: PERFORMANCE COOKIES
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
CATEGORY 3: FUNCTIONALITY COOKIES
These cookies allow the website to remember choices you make, for example, as to which pages you look at, the language you use, or the region you are in and to provide enhanced, more personal features, such as remembering changes you have made to text size, fonts, and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect is aggregated and cannot be traced back to an individual – they cannot track your browsing activity on other websites.
A list of all the cookies used on this website by category is set out below. By using our website, you agree that we can place these type of cookies on your device.
|Cookie Name||Cookie Category||Description||Duration|
|PHPSESSID||1||To identify your unique session on the website||session|
|SESS||1||To ensure that you are recognised [though not as an identified individual] when you move from page to page within the site and that any information you have entered is remembered.||session|
|__utma||2||This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.
Utma, utmb, utmc and utmz are Google Analytics cookies
|__utmb||2||__utmb takes a timestamp of the exact moment in time when a visitor enters a site.||session|
|__utmc||2||__utmc takes a timestamp of the exact moment in time when a visitor leaves a site.||30 mins|
|__utmz||2||– utmz keeps track of what search word, what search engine, what link, what keyword were used, and where in the world access was taken from.||6 months|